Where do I go to review and update my mailing address?
You should login to myUMBC go to your name tab and click on “Profile”. Scroll to the bottom of the page to “Student Contact Information”, and click “Edit” to review and make changes to your mailing address.
I don’t get refunds. Do I have to activate my preferences?
You may be one of those students who does not receive financial aid or refunds but we ask that you choose a preference as well.
A refund may generate for other reasons. You may register for classes, pay for the classes and then drop classes. Depending on the timing of your drop, you may be entitled to a refund.
We want you to have everything in place so that we can issue the refund. If you do not activate your preferences now, your refunds may be delayed.
I want a paper check, can I opt out of E-Refunds?
All student refunds are processed through HigerOne. If you do not choose to have your refunds electronically deposited to the OneAccount or to an existing bank account, HigherOne will issue you a paper check, 21 days from the day they receive the funds from UMBC.
Does UMBC encourage you to select one option over the other? - the OneAccount or another account (your own checking or savings)?
No. It is your choice. UMBC does not promote either option. You decide which one works best for you. You are free to change your mind and make a different selection any time in the future.
Is UMBC making any money by transitioning to E-Refunds?
No. UMBC is not making any money by offering E-Refunds. This service is being offered for your benefit, to improve the speed of delivery of refunds. We do not receive payments of any type from Higher One for this program.
Will I really receive my refund quicker?
Yes, you will receive your refund in less time. However, please note that, while there is still UMBC and State of Maryland processing time, the delivery time has been greatly reduced. You will absolutely receive your refund quicker with E-Refunds. Prior to E-Refunds, students waited approximately14 business days, from the date refunds posted to their student accounts, to receive refunds in the mail. E-Refunds reduce this wait to approximately 7 business days.
Why HigherOne?
Although the State Comptroller’s Office offers direct deposit of student refunds it unfortunately cannot accommodate the volume that UMBC would be submitting. After looking into a number of companies and reviewing their products, we decided that HigherOne was the best option for UMBC students.
HigherOne is affiliated with CashNet, the company that currently offers our Student Payment Gateways, E-billing, the UMBC Monthly Payment Plan and our Cashiering solutions. We liked the idea of integrating our services and believed this would make it an easier transition for our students and staff.
HigherOne was very highly recommended by other schools (Howard Community College and University of Maryland Baltimore) who already partner with HigherOne to offer E-Refunds.
We do not want our students to incur any additional fees. The HigherOne option (with the Student Refund Card) charges little to no fees and, if you choose to have your deposits go to an existing account, there are no additional fees for sending refunds to that account.
We were impressed by HigherOne’s professionalism and commitment to customer service and support and with their A+ rating with the Better Business Bureau. We liked their immediate notifications to students, via emails and text messages, when refunds are available. We also liked the idea that, for students, who do not currently have a bank account relationship, the HigherOne account option would be an easy way for them to establish an account.
HigherOne is affiliated with CashNet, the company that currently offers our Student Payment Gateways, E-billing, the UMBC Monthly Payment Plan and our Cashiering solutions. We liked the idea of integrating our services and believed this would make it an easier transition for our students and staff.
HigherOne was very highly recommended by other schools (Howard Community College and University of Maryland Baltimore) who already partner with HigherOne to offer E-Refunds.
We do not want our students to incur any additional fees. The HigherOne option (with the Student Refund Card) charges little to no fees and, if you choose to have your deposits go to an existing account, there are no additional fees for sending refunds to that account.
We were impressed by HigherOne’s professionalism and commitment to customer service and support and with their A+ rating with the Better Business Bureau. We liked their immediate notifications to students, via emails and text messages, when refunds are available. We also liked the idea that, for students, who do not currently have a bank account relationship, the HigherOne account option would be an easy way for them to establish an account.
How can I use the Student Refund Card with no cost or fees?
If you select the Student Refund Card (HigherOne Account) this is what you should do to avoid fees:
Log onto the account AT LEAST once every 9 months.
Use the Higher One ATM locations provided on campus (UC or RAC) or any other Higher One ATM location.
Always use "Credit" (Not Debit) for purchases.
If using the Student Refund Card to pay tuition and fees, select the ACH payment option and use the routing number and account number for the account (instead of the numbers on your card) for a free transaction.
To view the HigherOne fee schedule, please go to:
https://www.higheroneaccount.com/info/outfees.jsp
Should I be concerned about providing my personal information to HigherOne when selecting my preference?
The HigherOne site is safe and secure and the information requested is solely for identification purposes. HigherOne will never share or sell your information to a third party.
Will I have to set-up my preferences each time I am anticipating a refund?
No. This is just done one time. You choose whether you want your refund to go the HigherOne account (using the Student Refund Card) or whether you want to have all your refunds from now on deposited to an existing account. You would only have to do this again if you want to change your initial choice later.
